Faq

Our recommendation is to always buy MWM products from our Authorized Distribution network, so that our customers can be sure that the items they buy are sourced from us. Another way is to always check that the part is in the MWM packaging (according to the product line purchased, Genuine, Master Parts or Optional) and with the identification label, with the part number and description, barcode and batch.

Our distribution network is able to identify the correct part for your MWM engine, but it is important that you always have the engine's serial number or nameplate data to hand. Based on this information, it is possible to identify the correct part from our parts catalogs. However, if you have any questions, please contact the factory through our service channels and we will be happy to help you.

MWM makes parts catalogs available to its authorized distribution network. With this tool, they are able to identify the right parts list for their application. The important thing is to always have the engine's serial number or nameplate data to hand.

The Genuine part is the one that was born with the MWM engines in its design, meeting the strictest technical engineering and quality requirements and is the same one that we use in our assembly line. The optional line, on the other hand, are parts developed exclusively for the aftermarket and for MWM engines, approved by MWM engineering and meeting all the characteristics and requirements that MWM demands of its products.

The Master Parts range is dedicated to the multi-brand market and offers spare parts solutions for engine applications from other manufacturers, as well as items for transmission, suspension, among others, but with the guaranteed quality of MWM.

An important point is that the MWM Genuine Parts line has a 12-month warranty, while the Optional and Master Parts lines have a 06-month warranty. The warranty is valid from the date of issue of the Sales Invoice for the item to the end customer.

For engines from other brands, MWM offers the Master Parts line, which provides spare parts solutions for applications from other multi-brand manufacturers, but with the guaranteed quality of MWM.

Information about the discontinuation of a spare part is provided through MWM's communication channels with its authorized distribution network (through our parts catalogs and newsletters). All you have to do is go to one of our authorized spare parts distributors and check the availability of your part. However, if you have any questions, please contact the factory through our service channels and we will be happy to help you.

Failure to use MWM spare parts during the warranty period will void the product warranty, so our recommendation is to always use MWM spare parts when servicing or repairing your MWM engine or equipment.

Inquiries about spare parts available in stock should be made through the authorized MWM distribution network. All you have to do is go to one of our authorized spare parts distributors and check the availability of your part. However, if you have any questions, please contact the factory through our service channels and we will be happy to help you.

Please note that requests regarding the authenticity of the serial number of MWM engines for the regularization of documentation can only be made by means of a letter issued by a government agency (DETRAN / CIRETRAN / Civil, Military or Federal Police stations) in your city, on letterhead, signed and stamped by a delegate. The following documents must accompany the letter:

• Serial number decal engraved on the engine block
• Photo of the Engine Block Number engraving location
• Visible photos of the serial number engraved on the block
• Expert report (if available)

O Ofício pode ser enviado através dos modos abaixo:

• via física (correspondência):

MWM-TUPY do Brasil Ltda.
Av. das Nações Unidas, 22002 – Jurubatuba
São Paulo – SP
CEP: 04795-915
A/C do Departamento Jurídico

• Via eletrônica (e-mail):

maria.silva@mwm.com.br e leticia.duarte@mwm.com.br

Opening a warranty may vary according to the type of product purchased. However, we will try to clarify the procedures for each product line as best we can.

In the case of spare parts or engines purchased from our Authorized Network, in order to activate the warranty, you must go to the authorized MWM distributor where the part or engine was purchased, with the product's purchase invoice in hand, and request the item's warranty. It is important to bear in mind that the item in question must be within the validity period according to the line of parts purchased and that the warranty is subject to MWM's technical analysis.

In the case of equipment from other manufacturers using MWM engines, you should contact a dealer or the equipment manufacturer itself. The manufacturer will then contact MWM to request warranty service for the product.

In the case of MWM equipment (MWM Generators, MWM Lighting Towers or MWM Motor Pumps) you can go directly to the MWM Authorized Distributor who sold the equipment and request the warranty. It is important to bear in mind that the equipment in question must be within the warranty period.

The warranty period varies according to the product line purchased or even the origin of the purchase.

We recommend that you always seek out our Authorized Service Network to carry out maintenance and corrections on MWM engines and equipment, regardless of whether the product is within or outside the warranty period. This will ensure that the service carried out complies with MWM's standards, procedures, norms and requirements, guaranteeing the product's durability and reliability.

No, MWM does not offer an extended warranty for its product range. However, in the case of equipment from other manufacturers using MWM engines, the recommendation is to consult the warranty terms of the equipment purchased.

In the case of Spare Parts, if the item has not been installed, you should go to the authorized MWM distributor where the part was purchased, with the product's purchase invoice in hand, and ask for the item to be exchanged. If the item has already been installed in the engine when the defect was identified, the recommendation is to go to the authorized MWM distributor where the part was purchased, with the product's purchase invoice in hand, and ask for the item to be guaranteed.

In the case of MWM equipment (MWM Generators, MWM Lighting Towers or MWM Motor Pumps) you can go directly to the MWM Authorized Distributor who sold the equipment and request the warranty.

The warranty on MWM products is subject to technical analysis by MWM.

No, MWM products are only purchased through our Authorized Distributors, regardless of the product line (Spare Parts, Engines or Equipment).

Os canais de Venda da MWM se dão através de nossa Rede Autorizada de Distribuidores (Peças de Reposição, Motores ou Equipamentos), tenha acesso clicando aqui [inserir link da página de rede autorizada].

You can consult the list of MWM Authorized Distributors on our website.

Você pode conferir a rede de distribuição autorizada MWM clicando aqui [inserir link da página de rede autorizada].

The MWM Genuine Parts catalog is for use by the MWM Authorized Network only. It may not be distributed and/or sold to end customers or users.

If you are part of the MWM Authorized Network, you will have to fill in a registration form after installation in order to be granted access. If you have registered and your access has not been granted, please contact MWM through our official channels.

Você pode fazer o download do Catálogo MWM Master Parts pelo link a seguir (Link). Após o download e instalação do software, preencha os dados de cadastro e aguarde a liberação do acesso.

MWM makes its parts catalogs available exclusively to its authorized distribution network. With this tool, they are able to identify the right parts list for their application.

For equipment from other manufacturers, check the publications and manuals supplied with the equipment.
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For MWM Generators and Lighting Towers, the manuals can be accessed via cell phone using the QRCODE on the equipment or via the website Literatura using the serial numbers of the equipment on its nameplate.

Contudo, em caso de dúvidas, entre em contato com a fábrica através de nossos canais de atendimento que teremos prazer em ajudá-lo.

To request the MSDS for MWM Master Parts Fluids, please contact the factory through our service channels and we will be happy to help you.

The technical training offered by MWM is exclusive to its Authorized Service Network. However, MWM has an agreement with SENAI for courses on its engines.

If you are not part of the MWM Authorized Network, look for the nearest SENAI in your region and check out the training available.

If you are a member of the MWM authorized network, contact the factory through the official service channels and check the available training schedule.

The training given by MWM to its Authorized Network is face-to-face.

For the MWM authorized network, there is currently no charge for the courses given, but the participant is responsible for the costs of accommodation, travel (trips or transportation) and meals (lunch is covered by MWM during the course days).

Você pode cadastrar seu currículo no banco de talentos MWM clicando aqui

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